Support for purchased plugins is provided via email or chat on business days only.
We strive to answer your questions as soon as possible and usually start resolving issues within 2 business days.
Before contacting support, please try the following steps, which often help:
Before you begin, we recommend making a complete backup of WordPress.
1. Check the documentation
Detailed documentation is available for our plugins. Please review it and check the plugin settings.
2. Update
Keep everything up to date (plugins, theme, and WordPress).
3. Deactivate third-party plugins
Disable all plugins except WooCommerce and the purchased plugin from Toret.cz.
4. Switch to a default theme
Activate one of the default themes in WordPress, such as Twenty Twenty-Five, Twenty Twenty-Four, or Twenty Twenty-Three.