We want to ensure that you are 100% satisfied with your purchase at Toret.cz.
- In case of technical or sales questions, please contact us.
- If you have attempted to resolve issues with support and still feel that the purchased product does not meet your requirements, we want to make things right.
When requesting a refund, we would appreciate it if you could spare a moment to tell us the reason. We are always trying to improve, so please include details about the reason for your refund request.
Plugins
For plugins purchased in our store, we offer a full refund within 14 days of the purchase date (payment of the order).
Refund Request Processing Time
When requesting a refund for an order, our team processes it immediately (usually within 5 business days) and issues a refund order right away.
It may take your financial institution up to 20 days to refund the money to your bank account/card.
More information about processing refunds to customers:
- Payment to bank account (0 – 5 days, depending on your bank’s processing).
- Stripe payment gateway (5 – 10 business days).
- Comgate payment gateway (0 – 7 business days)
Refund Request
Please use the contact form below to request a refund.