---
site_name: Toret.net
site_description: WooCommerce plugins for European e-shops
site_url: https://www.toret.net
contact_email: info@toret.net

title: Money-back guarantee
url: https://www.toret.net/money-back-guarantee/
date: 2023-09-20
modified: 2026-02-16
type: page
---

# Money-back guarantee

We want to ensure that you are 100% satisfied with your purchase at [Toret.net](https://www.toret.net/store/).

- In case of technical or sales questions, pleasecontact us.
- If you have attempted to resolve issues withsupportand still feel that the purchased product does not meet your requirements, we want to make things right.

When requesting a refund, we would appreciate it if you could spare a moment to tell us the reason. We are always trying to improve, so please include details about the reason for your refund request.

![Toret Product Inquiry](https://www.toret.net/wp-content/uploads/2025/07/Toret-Dotaz-na-produkt.png "Toret Product Inquiry")

## Plugins

For plugins purchased in our store, we offer a **full refund within 14 days of the purchase date** (payment of the order).

## Refund Request Processing Time

When requesting a refund for an order, our team processes it immediately (usually within 5 business days) and issues a refund order right away.

It may take your financial institution up to 20 days to refund the money to your bank account/card.

More information about processing refunds to customers:

- Stripe payment gateway (5 – 10 business days).

## Refund Request

Please use the contact form below to request a refund.